Shipping & returns

Shipping & Returns

Shipping

  Shipping costs for orders from MaxZ.ca depend upon the method and option
  you choose. All items in an order are grouped together by total weight. There
  are no shipping costs associated with Classes, Workshops or Courses.

  When you place an order, we will estimate shipping and delivery dates for you
  based on the availability of your items and the shipping options you choose.
  Shipping date estimates will appear in the order form.

  You may return most items sold by MaxZ.ca within 30 days of delivery
  for a full refund. We will also pay the return shipping cost if the return is
  a result of our error. Please note that we are unable to exchange items (however,
  if you received a damaged, defective, or incorrect item, see below).

 We cannot accept returns of certain items, including:
 Any product missing the serial number or shipping code.
 In addition, we will only issue partial refunds for the return of certain items,
  including:
 Any item that is returned more than 30 days after delivery.
  Any book that has obvious signs of use.
  Any CD, DVD or VHS tape that has been opened (taken out of its plastic wrap). 
  Any item that is not in its original condition, is damaged, or is missing parts.
 Damaged or Defective Items
  Did you receive a damaged or defective item? If the item has a damaged or defective
  part, we recommend that you contact the manufacturer to see if they can have
  this part shipped directly to you. You can usually find contact information
  listed in the product manual that came with the item. We will ask you to indicate
  the number of items you are returning, the reason for return, and whether you
  would like a refund or a replacement item sent to you.